Due to the nature of our products and all federal health regulations, all of hair and wig units are FINAL SALE. We do not offer refunds on any hair purchases. If you believe that you have received a defective order, please reach out to us immediately.
After you have placed your order, processing can take up to 7-10 business days (Monday - Friday, excluding all major holidays). Once your order is processed, shipping will take 3-5 business days. Longer timeframes may apply depending on volume and time of year.
Once your order is sent out for shipment, you will receive a shipment confirmation email, which will contain your tracking number. To track the order, use the tracking number provided in the email, and allow 24-48 hours for it to update. If the tracking has not updated after 48 hours, please email firstname.lastname@example.org.